Admin Panel - Contact Form

In this article, you will learn:

• What the contact form is used for and how it works
• Where to find the contact form
• How to open the form without logging in to the customer administration
• Frequently asked questions

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Contact Form

The contact form is used to start email communication with support and other WEDOS departments.

Unlike a regular email, a conversation started through the form is authorized, and only on the basis of such a request do we accept requests for any changes in your orders or services. More information can be found in the article Administration - Request Authorization.

If you have a general question, you can also send a message from the form without logging in.

You will usually receive a reply at the email address entered in the Your email field within:

• 1-2 hours, if the request is handled by support or a technician,
• 1 business day from another department,

depending on staff workload and the complexity of the request.

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Location of the contact form

It is best to access the form in the service details related to the inquiry. Send general questions from the customer administration.

Service details

If you open the form from the service details, the system will prefill identification data, making it easier for support to find the problem or solution.

Follow these steps:

1. Log in to the customer administration ⧉.
2. In the top menu, select the service category.
3. In the list, select the specific service you want to address.
4. In the service details, click the lifebuoy icon next to the service name.

Customer administration

Submit a general inquiry using these steps:

1. Log in to the customer administration ⧉.
2. In the top menu, select My Account Customer.
3. Below the customer details, click the contact form link.

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Form without logging in

You can also use the form without logging in to the customer administration. In that case, however, requests sent through it will not be authorized.

To open the contact form without logging in, visit this link ⧉ and click the I do not have a customer account - continue without logging in button.

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Frequently asked questions