Emails - Spam (Unsolicited Mail)

In this article, you will learn:

• How VEDOS hosting recognizes and handles spam
• How to deal with mail blocking
• How to use the blacklist and whitelist
• Frequently asked questions

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VEDOS and spam

Unsolicited mail is a major problem for both regular users and e-mail service providers. WEDOS therefore applies the following measures to incoming mail:

• Blacklist checking, for example SpamCop ⧉, SORBS and others,
• Verification of the domain SPF record and DKIM,
• spam filter.

Spam filters work on two levels:

• Filtering potentially dangerous mail upon receipt. We do not disable these spam filters. They check blacklists (including the customer blacklist), SPF and DKIM records, and do not let mail that violates security criteria onto the server at all. The sender of such mail receives a non-delivery message from the server with the reason; most often it is a problem with SPF or being listed on a blacklist.
• Filtering potentially unsolicited mail into the SPAM folder. This is (or sometimes is not) spam that passes through the security filters into the inbox. Here you can decide whether to keep this mail sorted or not. Such sorted spam is available only in the WebMail ⧉ client.

Receiving spam into the Inbox

If you want to receive all mail, including that filtered into the Spam folder (Unsolicited mail), follow these steps:

1. Log in to the customer administration ⧉.
2. In the navigation bar, select Hosting Services Webhosting (or WMS, WebSite, Mailhosting).
3. Select the service whose mailbox you want to configure.
4. In the left menu, select E-mail mailboxes.
5. From the list, choose the e-mail mailbox for which you want to disable spam sorting.
6. In the Additional settings box, uncheck Store spam in a separate folder.
7. Save the settings.

Sending spam

As for sending unsolicited mail, we try to minimize the amount of messages with a negative impact on spam score that leave our system. This includes the following measures:

• Limiting the number of sent messages from our hosting
• Prohibition of sending bulk mail
• Regular checks and handling of reported spam

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Mail blocking

Mail blocking may not always be the result of spam. Detailed information about mail blocking methods and how to solve problems with blocked mail can be found in the article E-mails – Blocking.

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Blacklist and whitelist

As a user, you can intervene in the mail evaluation process from the point of view of spam or blocking its receipt by adding addresses to the blacklist (the server blocks these messages completely) or whitelist (exception from the blacklist).

You can currently set the lists only globally in the customer administration of the given service according to the instructions E-mails – Blacklist/Whitelist.

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Frequently asked questions