If support requires access to the FTP of your Webhosting or WMS, set it up exclusively in this way.
After setting up the access, inform support.
In this article, you will learn:
Setting up temporary access
Set up temporary FTP access for support by following these steps:
- Log in to the customer administration ⧉.
- In the top menu, select Hosting Services Webhosting (or WMS if applicable).
- From the list of hosting services, select the one you want to make available to support.
- In the header of the Webhosting FTP accounts overview, click the temporary access for WEDOS support link.
- On the following page, select the time (duration of validity) for which you want to activate the access. We recommend at least 1 business day.
- Check the I agree to the terms of use box and click the activate button.
After the set time has elapsed, the system will block the temporary support account.
The system does not automatically inform support about the creation of temporary FTP access. If you set it up at the request of a support agent, contact them within the ongoing communication.
Frequently Asked Questions
How long should I set the temporary access for?
A standard (checking) task, such as verifying FTP availability or checking files, usually takes up to about 12 hours. More complex tasks, such as solving a CMS issue (WordPress and similar), may take longer. As a rule, we recommend setting the temporary access until at least the end of the nearest business day and extending it if needed.