This guide covers the setup of general email notifications within the customer account. To set up email notifications about service expiration, follow the instructions in the article Administration – Service behavior before expiration.
In this article you will learn:
- How to set up email notifications for the customer account
- How to choose email newsletter topics
- Frequently asked questions
Account Email Notifications
Email notifications for the customer account inform you about:
- logging in to the customer account;
- order processing for services, payments, and related accounting documents;
- additional services before service renewal;
- outages, maintenance, and changes;
- discount coupon drawings.
To turn these email notifications on or off, follow these steps:
- Log in to the customer administration ⧉.
- In the top menu, select My account Customer.
- In the left menu, select Account Security for login emails, or Basic settings for all other notifications.
- Check or uncheck the emails you do (not) want to receive and save the settings with the Save changes button.
More information about account security using login emails can be found in the article Administration – Customer account security.
Newsletter
To turn email newsletters on or off, or to choose topics, follow these steps:
- Log in to the customer administration ⧉.
- In the top menu, select My account Customer.
- In the left menu, select Email newsletter delivery.
- Check or uncheck the selected newsletter topics.
- Confirm your choices with the Save changes button.
Frequently Asked Questions
Where do I turn off emails that notify me one month before the service due date that I need to pay?
To set up email notifications about service expiration, follow the instructions in the article Administration – Service behavior before expiration.
Where else can I find information about how VEDOS works?
More information about how VEDOS works can be found on the blog.