Admin Panel - Service Behavior Before Expiration

You will learn in this article:

• How to set service behavior before expiration globally
• How to manage service behavior using folders
• Frequently Asked Questions

---

Service expiration settings

In the customer administration, you can globally set how services will behave before expiration. The before expiration period varies depending on the type and billing period of the service:

• 14 days for services with monthly billing
• 21 days for hosting services
• 30 days for domains

Access the global settings by following these steps:

1. Log in to the customer administration ⧉.
2. In the top menu, select My Account Customer.
3. In the left menu, select Service expiration settings.

In the table Service behavior settings before expiration, you can choose the behavior for each service category:

• Request with reminders is the default setting. The system sends a payment request 14 to 30 days before expiration (depending on the service type and its billing period). If the service is not properly paid 5 to 8 days before expiration, another notification is sent.
• Request without reminders sends only a payment request 14 to 30 days before expiration (depending on the service type and its billing period). No further messages are sent.
• No request, notifications only does not issue a new payment request; it only sends a message about the approaching service expiration 5 to 8 days before expiration.
• Automatic renewal requires using the Credit Account. 10 days before expiration, it will try to use credit to automatically pay for the service. Renewal via credit is irreversible. If there is not enough credit in the Credit Account, a message about this will be sent to the billing email registered with the Credit Account. More information can be found in the article Services – Renewal.
• Do nothing does not attempt to renew the service in any way, nor does it send any notification about its expiration. However, for expiring domains, the registry or an authorized authority may still contact the owner.

You can also enable or disable these settings:

• Automatic activation of recommended add-on services is a setting that automatically activates selected add-on services when renewed. You can deactivate the activated add-ons again according to the guide for managing add-on services.

If you want to apply a given setting to all services, select it in the select all table.

After making the setting, save it with the change settings button.

---

Service folders

If you need to set custom behavior before expiration for selected services that differs from the global settings, you can add them to a folder with custom rules. By adding services to folders, customers commonly solve:

• Automatic renewal of their own services from the Credit Account, while services of their customers in the same account are renewed after the issued invoice is paid (default setting).
• Not renewing one-time services purchased for a single period, without having to terminate them immediately.

Creating a new folder

To create a folder, first enter the folder management interface by following these steps:

1. Log in to the customer administration ⧉.
2. In the top menu, choose the service category in which you want to create the folder.
3. In the service overview, click the manage folders link.

On the next page, in the add folder box below the folder list, enter the name of the new folder and click the Create button. This creates a new folder with the default settings, which you can then change further.

Folder settings

To change the folder settings, first enter the folder management interface in the same way as when creating a new folder.

You can change the folder name directly in the folder list. Simply enter the new name into the text field with the original folder name and click the save button.

If you want to delete a folder, click the red × button on the left side of the row.

To open the folder settings themselves, click the tool icon to the left of the folder ID number.

In the settings, you will find a table with an overview of the services in that folder, as well as settings for:

• Expiration behavior, where you can let services inherit the global settings, or set any custom behavior from the options request with reminders, request without reminders, no request, automatic renewal, and do nothing.
• Notifications via PUSH notifications, where you can let services inherit the global settings or turn notifications on or off.
• Automatic activation of extensions when renewing a service, where you can let services inherit the global settings or turn automatic activation on or off.

After changing the settings, confirm the new values by clicking the set button.

Adding and removing services from folders

To add a service to a folder, follow these steps:

1. Log in to the customer administration ⧉.
2. In the top menu, select the service category you want to manage.
3. Using the checkboxes on the left side of the overview, select the services you want to move to a folder.
4. In the bottom right corner of the table, choose a folder in the move to folder: menu and confirm the move with the Execute button.

If you want to remove a service from a folder, proceed the same way as when adding a service to a folder, but select the option – none – from the menu.

---

Frequently Asked Questions