If you want to use the Credit Account, also set up two-factor OTP login verification for the customer administration. This will help prevent theft or misuse of stored funds in the event of an account compromise.
In this article you will learn:
- What the Credit Account is and what it is used for
- How to set up the Credit Account
- How to top up credit in the Credit Account
- How to pay for services from the Credit Account
- How Credit Account billing works
- How to cancel the Credit Account
- Glossary
WEDOS Credit Account
The Credit Account allows you to keep a monetary credit on your customer account, which you use to pay for services. Its main advantages include:
- Significant simplification of billing. Instead of payments and accounting documents for each individual service, you only deal with credit top-ups and credit accounting.
- Immediate payment of orders. Orders paid from credit are processed immediately by the system instead of waiting for the payment to be credited to the account.
- Automatic renewal of services. In service expiration settings you can select services that will be automatically renewed 10 days before expiration, provided you have enough credit in the Credit Account. If you do not want a service to be renewed automatically, simply terminate it sufficiently in advance (termination does not affect its expiration date in any way).
From the Credit Account you can pay any payment request for services provided by WEDOS, a.s ⧉. This includes not only hosting services, but also other fees, for example a paid service restoration from backup.
At the moment, you cannot use the Credit Account to pay for services of WEDOS OnLine ⧉.
Setting Up the Credit Account
You can start using the Credit Account immediately after setting up billing information in the customer administration. Follow these steps:
- Log in to the customer administration ⧉.
- In the top menu, select billing.
- In the left menu, select Credit Account Billing Information Setup.
If you need to change the account billing information, request it through the form ⧉ from customer support. Requests are usually handled by the billing department within 1 business day.
Top-ups and Credit Status
To top up the credit in the Credit Account, first create a new advance invoice using these steps:
- Log in to the customer administration ⧉.
- In the top menu, select billing.
- In the left menu, select Credit Account Advance Invoices and Payments.
- In the New Advance Invoice form, enter the amount by which you want to increase the credit. Enter amounts of at least 100 CZK (or the equivalent in another currency) without VAT.
- Click the create invoice button.
The system will issue an advance invoice for the topped-up amount + VAT and send it to the e-mail specified in the billing information. You can pay the invoice by:
- Standard bank transfer
- Online payment
- Payment card
After the payment is credited to our account, the system will immediately and automatically increase the credit value in the Credit Account.
Credit is refundable. If you want the money returned, follow the instructions in the chapter Canceling the Credit Account.
Credit Status
You can see the credit status directly on the home page of the customer administration ⧉, or on the main billing ⧉ page.
Paying for Services from the Credit Account
If you have sufficient credit in the Credit Account, you can use it to pay for almost any order or invoice issued by WEDOS, a.s ⧉. More information can be found in the article Credit Account – Payments.
Credit Account Billing
Credit Account billing is described in the article Credit Account – Billing.
Canceling the Credit Account
If you no longer wish to use the Credit Account, contact us via the form ⧉. We will zero it out and return the balance to you. Requests are usually handled by the billing department within 1 business day.
Glossary
- Credit: Money in the Credit Account intended for paying for services.
- Zeroing out: Returning the entire remaining credit value to a bank account.
- WAPI: WEDOS API, uses credit to pay for operations.