If you want to use the Credit Account, also set up two-factor OTP authentication for logging in to the customer administration. This will help prevent theft or misuse of stored funds in the event that the account is compromised.
In this article you will learn:
- What the Credit Account is and what it is used for
- How to set up a Credit Account
- How to top up credit on the Credit Account
- How to pay for services from the Credit Account
- How Credit Account billing works
- How to cancel the Credit Account
- Glossary
WEDOS Credit Account
The Credit Account lets you keep monetary credit on your customer account, which you use to pay for services. Its main advantages include:
- Significant simplification of billing. Instead of payments and accounting documents for each individual service, you only deal with topping up and billing credit.
- Immediate payment of orders. Orders paid from credit are handled by the system immediately, instead of waiting for the payment to be credited to the account.
- Automatic service renewal. In the service expiration settings you can select services that will be renewed automatically 10 days before expiration, provided you have enough credit in the Credit Account. If you do not want a service to renew automatically, simply cancel it sufficiently in advance (cancelling a service does not affect its expiration date in any way).
From the Credit Account you can pay any payment request for services of WEDOS, a.s ⧉. This includes not only hosting services, but also other fees, such as a paid service restore from backup.
You currently cannot pay for services of WEDOS OnLine ⧉ from the Credit Account.
Setting up a Credit Account
You can start using the Credit Account immediately after entering billing details in the customer administration. Follow these steps:
- Log in to the customer administration ⧉.
- In the top menu, select Billing.
- In the left menu, select Credit Account Billing details settings.
If you need to change the account billing details, request it through the form ⧉ from customer support. Requests are usually handled by the billing department within 1 business day.
Topping up and credit status
To top up credit on the Credit Account, first create a new advance invoice by following these steps:
- Log in to the customer administration ⧉.
- In the top menu, select Billing.
- In the left menu, select Credit Account Advance invoices and payments.
- In the New advance invoice form, enter the amount by which you want to increase the credit. Enter an amount of at least 100 CZK (or the equivalent in another currency) without VAT.
- Click the create invoice button.
The system will issue an advance invoice for the topped-up amount + VAT and send it to the e-mail listed in the billing details. You can pay the invoice by:
- Standard bank transfer
- Online payment
- Payment card
After the payment is credited to our account, the system will automatically increase the credit balance on the Credit Account immediately.
Credit is refundable. If you want your money returned, follow the instructions in the chapter Cancelling the Credit Account.
Credit status
You can check the credit status directly on the customer administration home page ⧉, or on the main page of Billing ⧉.
Paying for services from the Credit Account
If you have sufficient credit in the Credit Account, you can use it to pay for almost any order or invoice issued by WEDOS, a.s ⧉. More information can be found in the article Credit Account – Payments.
Credit Account billing
Credit Account billing is described in the article Credit Account – Billing.
Cancelling the Credit Account
If you no longer wish to use the Credit Account, contact us via the form ⧉. We will zero it out and return the balance to you. Requests are usually handled by the billing department within 1 business day.
Glossary
- Credit: Money in the Credit Account intended for paying for services.
- Zeroing out: Returning the entire remaining credit balance to a bank account.
- WAPI: WEDOS API, uses credit to pay for operations.