EWM – Downtime and Status Pages

In this article you will learn:

• How to create status pages for a domain
• How to publish incidents and planned outages
• Frequently asked questions

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Status pages

Status within the EWM ⧉ service are status pages where you can inform the public about the operation of your services and the status of servers. It is also an ideal place to display planned outages.

Creating a new Status page

Create a new Status page with these steps:

1. From the domain detail in the customer administration  ⧉, enter the EWM service management interface.
2. In the top menu, select Status pages Pages.
3. Click the + new page button.
4. Fill in and save the basic settings.

Status page settings

After creating the Status page, you will automatically see its settings options. If you want to change the settings of an existing Status page, select it from the list.

In the settings, you will mainly find the URL address, which you can publish to your users.

By default, the status page URL is random, i.e. https://status.online/(random characters). In the URL path setting, you can choose an address similar to your domain (URL type folder) or a subdomain (URL type subdomain).

Next, select which tests you want to display on the Status page:

1. In the top menu of the page, select Domains.
2. Select your domain.
3. Open the detail of the test you want displayed on the Status page.
4. In the Status page section, select the chosen page and click the add button.

The test will appear on the Status page after a short while.

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Incidents and planned outages

On the Status page and in RSS readers, you can publish various unexpected incidents. This lets you use the status page to let people know that something is wrong and the services are down. This reduces the load on customer support and quickly informs your customers.

Incident

Create a new incident with these steps:

1. Enter the EWM service management interface.
2. In the top menu, select Status pages [icon name=“caret-right“ prefix=“fas“] Incidents.
3. Click the + new incident button.
4. Set the incident details and choose which services it concerns.
5. Save the incident with the Save button.

Once you resolve the incident, open it and switch the Status item to resolved. Resolved incidents are shown in the incident history on the Status page until you delete them.

Planned outage

Planned outages are used for known updates, maintenance interventions, or other actions that require service limitations in advance. They are displayed ahead of time on the Status page and in RSS readers, giving your customers time to prepare.

Create a new outage with these steps:

1. Enter the EWM service management interface.
2. In the top menu, select Status pages [icon name=“caret-right“ prefix=“fas“] Planned outages.
3. Click the + new outage button.
4. Set the outage details and choose which services it concerns.
5. Save the outage with the Save button.

During the outage, the status page will display a warning; after the configured outage time has elapsed, the Status page will automatically return to its default state.

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Frequently asked questions