This article explains how to activate the EWM add-on service and how to use it in basic mode. More information about individual tests can be found in the article EWM – Tests, and the instructions for scheduling maintenance windows and managing status pages are described in EWM – Maintenance windows and status pages.
In this guide, you will learn:
- What EWM is and what it is used for
- How to activate EWM
- How to log in to the EWM interface
- How to set up:
- Common problems
- Frequently asked questions
EWM extension
Early Warning and Monitoring – EWM ⧉ is an add-on service for a domain. It is used for continuous monitoring of the availability of services running on the domain and for sending warnings in case of limitations or even service outages.
The service is offered in three plans – Start, Professional and High Availability. Detailed information about the tests performed by each variant can be found on the WEDOS EWM product page ⧉.
By default, the service includes the tests we recommend, but you can adjust them within the selected plan. More information can be found in the chapter Manual test setup.
Extended testing options independent of the domain are offered by the WEDOS OnLine ⧉ service.
EWM activation
You can activate EWM directly in the domain order or in the customer administration.
Activation in the domain order
In the domain order ⧉, activate EWM with these steps:
- In the first step of the order, find the Additional services table.
- Check the WEDOS EWM Domain Monitoring item and select the variant if applicable.
Management for an existing domain
Activate or deactivate the WEDOS EWM service in the customer administration according to the instructions for managing add-on services.
Logging in to the EWM interface
The EWM service uses a specially modified OnLine service interface for managing individual tests and displaying results. You can access it in the following steps:
- Log in to the customer administration ⧉.
- In the top menu, select Domains.
- Select from the list of domains the service for which you want to configure EWM.
- In the service detail, click the Go to EWM button.
After logging in, you will see an overview of the domain with the results of the latest tests.
Based on the color of the service label, you can quickly determine the status of services on the domain:
Running and successful tests are marked in green. There is no problem; the server is running properly.
Running tests with a warning are marked in yellow. The server is running, but may have a slower response, for example.
Running tests with an error are marked in red. The server is not responding, or the test is not configured correctly.
Paused tests are gray. The test has been created but is paused.
Unconfigured tests are not displayed. You must set up the test manually.
Manual test setup
For some tests, automatic setup is not available at all; for others, you may want to fine-tune it. To access the test settings, click the blue details button. Fill in the required settings and save them with the green save changes button.
Some tests are based on DNS records of the domain. To start the test, it is enough to create the given record; the EWM service will start the test automatically as soon as it detects the new record.
Monitoring and notification settings
In the Settings Monitoring settings menu, you can change:
- Interface language and time zone,
- E-mail addresses for delivering errors and warnings,
- turning warning or outage notifications on or off for all tests.
API
The API is available only in the High Availability variant. To operate it, you will need a key that you generate in Settings [icon name=“caret-right“ prefix=“fas“] API settings.
Detailed information on how to use the API can be found in the dedicated WEDOS EWM API documentation ⧉.
Common problems
Common problems with activation and basic setup of WEDOS EWM include:
Cannot go to EWM
Problem: The Go to EWM button is missing in the domain detail.
Cause: The EWM service is deactivated.
Solution: Activate it according to the instructions in the chapter Management for an existing domain.
Frequently asked questions
How do I change the EWM plan, or deactivate the service?
Go to the management of the EWM add-on service ⧉ for the given domain and click either the change link or the deactivate button.
How do I turn off all notifications?
Check the appropriate boxes in the settings.