An authorized user can manage your services, with only minor exceptions, as if they were located in their customer account. VEDOS disclaims responsibility for any damage caused by the actions of an authorized user.
In this article, you will learn:
- What authorized user permissions are for
- How to:
- How to manage services for which you are an authorized user
- Common issues
- Frequently asked questions
Authorized User Role
An authorized user can manage someone else’s services as if they were located in their customer account. For example, you can make your administrator an authorized user without giving them your login credentials.
Before setting up permissions, make sure you can trust the authorized user. Their powers over your services will be comparable to your own.
You can grant an authorized user access to any service, or to Billing or management of the Credit Account.
Setting Up an Authorized User
An authorized user can be any person with a WEDOS customer account. Registration ⧉ and use of a customer account are free of charge.
First, find the ID and login of the user to whom you want to grant permissions. The user can obtain the required details as follows:
- They log in to the customer administration ⧉.
- In the top menu, they select My Account Customer.
- They provide you with their User ID and Email.
By merely adding an authorized user, you do not grant that person any rights to manage your services.
Carry out the actual addition of the authorized user using these steps:
- Log in to the customer administration ⧉.
- In the top menu, select My Account Customer.
- In the left menu, select Authorized Users.
- Click the Add Authorized User button.
- Enter the Customer Account ID of the authorized user and their login (email).
- Click the Submit button.
Continue with the section Assigning and removing services.
Assigning and Removing Services
After adding an authorized user, you automatically continue to setting their permissions. If you have just added the authorized user, continue with the subsection Assigning Services.
If you need to add or remove services from an existing user, enter the Customer Account Permission Settings interface using these steps:
- Log in to the customer administration ⧉.
- In the top menu, select My Account Customer.
- In the left menu, select Authorized Users.
- Click the magnifying glass icon for the selected authorized user.
Assigning Services
Assign services to the authorized user in the Customer Account Permission Settings interface. Proceed as follows:
- In the Assigned Permissions table, select the Group of services you want to assign to the user.
- Confirm the choice with the Add button.
- In the new Permission Settings for Category table, check the specific services you want to assign to the user.
- Below the services table, choose whether you also want to automatically assign new services in this category to the user. By default, automatic assignment is disabled.
- Click Save Permissions.
Removing Services
You can remove either an individual service or an entire group. If you want to remove the entire account, go to the chapter Blocking or Removing an Authorized User.
Remove an individual service as follows:
- In the Assigned Permissions table, click the magnifying glass icon of the selected service group.
- Uncheck the services you want to remove from the authorized user.
- Click the Save Permissions button.
Remove an entire group of services by clicking the cross icon next to the group name in the Assigned Permissions table.
Blocking or Removing an Authorized User
You can block an authorized user (deactivate), i.e. temporarily prevent their access to your services. You can cancel the block at any time and activate the user’s access to the services.
Alternatively, you can completely remove the authorized user. If you want to add the same user again, you will need to perform all settings and service assignments again.
Block or remove an authorized user using these steps:
- Log in to the customer administration ⧉.
- In the top menu, select My Account Customer.
- In the left menu, select Authorized Users.
- Click the magnifying glass icon for the selected authorized user.
- Click the deactivate button (to block) or remove.
Managing Services by an Authorized User
The authorized user displays the assigned services in their own administration. They can find the overview below the list of their own services in the given category.
The management of assigned services itself is identical to the management of your own services.
Common Issues
Common issues with setting up authorized users include:
- The user cannot see the shared services
- The user cannot manage DNS for the shared domain
- Incorrect customer account ID
- The administrator does not have a WEDOS account
Shared services are not displayed
Problem: The authorized user does not see the shared services in their account.
Cause: It is not enough to assign only the service type (domains, webhosting, ...) to an authorized user; individual services must also be assigned.
Solution: Make sure you have assigned the selected (or all) services to the user according to the chapter Assigning Services.
DNS management is missing for the domain user
Problem: The user has access to the domain, but cannot edit DNS.
Cause: The domain and DNS are separate services.
Solution: Grant the authorized user access to both the domain and DNS.
Incorrect customer account ID
Problem: The following error is displayed: The customer account ID must not be the same as your customer account ID.
Cause: You are probably accidentally entering your own customer account ID instead of the administrator's account ID.
Solution: Find and enter the login and ID of the other account to which you want to grant access to the services, according to the chapter Setting Up an Authorized User.
The authorized user does not have a WEDOS account
Problem: My administrator does not have a WEDOS account.
Solution: Create an account for the administrator. Registration and maintenance are free. If the administrator does not want to use their own email address, they can create a new mailbox specifically for the purpose of managing WEDOS services.
Frequently Asked Questions
I manage customers' domains and webhostings in my account. What is the best way to ensure they do not lose access in case something happens to me?
In such a case, we recommend maintaining the following setup:
- The domain owner is the end customer, not the administrator. If the administrator is unavailable, the domain owner can at any time change the customer account, or the registrar.
- The end customer is an authorized user of the Webhosting. However, this only applies if the hosting is solely for them. If it is shared with other customers, it is better to set up each customer with their own FTP access (only to the folder with their website) and their own database, which they can migrate to another hosting in their own account if needed.
More information about transferring services by the end customer from a third-party account (administrator) can be found in this guide.
My customers run websites on my webhosting/WMS. Should I set each of them up as an authorized user?
In this case, it is better to set up each customer with their own FTP access (only to the folder with their website) and their own database. Do not add these customers as authorized users unless you have another good reason to do so.
Can an authorized user pay for my services from their Credit Account?
No, and they cannot pay for them from yours either.