The transfer using the authorization password is primarily intended for obtaining your own domain from someone else’s customer account. If you want to hand the domain over to another customer, follow the instructions in Services – Handing Over to Another Customer.
In this guide you will learn:
Domain transfer using an authorization password
Using the domain owner’s authorization password, you can transfer domains from someone else’s customer account to your own. This is most often used when the domain administrator is not cooperating.
First, enter the domain transfer interface by following these steps:
- Log in to the customer administration ⧉.
- In the top menu, select Domains.
- In the left menu, select Transfer between accounts by password.
Then continue with these steps:
- Enter the domain.
- Use the send password button to have the domain authorization password sent to you.
- Check the domain owner’s email and obtain the authorization password.
- Enter the password into the Authorization password field.
- Click the Make changes button.
If the authorization password is correct, the system will transfer the domain immediately.
Transferring a domain using the authorization password will change it. If you perform any further actions requiring the authorization password, generate it again, for example according to the instructions in Domains – Sending the authorization password.
Common problems
Common problems with transferring domains using an authorization password include:
- The domain cannot be transferred to the account
- The authorization password does not arrive
- I cannot access the invoice for the domain
- The domain was transferred, but not the DNS
- I want to hand over the domain, not transfer it to my own account
The domain cannot be transferred to the account
Problem: The error message This domain cannot be transferred to your account is displayed.
Cause: The domain is registered with another provider.
Solution: Transfer the domain.
The authorization password does not arrive
Problem: The authorization password for the domain does not arrive.
Solution: Check the SPAM folder. If you still do not find the email with the authorization password there, try having it sent from another browser.
If you are not sure about the domain owner’s email (the owner’s email may differ from the billing email), contact customer support via the form ⧉ and ask for help with the domain owner’s email. Provide the domain name and the owner’s name.
Invoice for the transferred domain unavailable
Problem: The domain is just before expiration, but after the transfer I still do not have access to the issued invoice.
Cause: Domain transfer does not apply to invoices created in the system before the customer account was changed.
Solution: If the system has already issued an invoice for the domain (usually 30 days before expiration), change the billing details according to the instructions in Services – Billing details. The system will cancel the previous invoice and issue a new one in your account with the current details.
DNS transfer failure
Problem: After transferring the domain to my customer account, I still do not have access to its DNS.
Cause: Domain transfer usually works for the domain and its DNS. DNS transfer may fail if they are in a different customer account than the domain.
Solution: Ask support to transfer the DNS to the same customer account via the form ⧉ sent from the destination account containing the domain.
Domain handover
Problem: I want to hand the domain over from my account, not transfer it into it.
Solution: Follow the instructions in Services – Hand over to the new owner.
Frequently asked questions
What if the administrator does not cooperate even with the transfer of other services?
This issue is addressed in the article Services – Transfer from someone else’s WEDOS account.
What should the domain recipient do?
We recommend checking the domain contact details and the service’s billing details.