You can find a video guide in the article Video guides – Edit domain contact.
This article covers editing a domain contact maintained at WEDOS. If you do not have the given contact with us, create it according to the article Domains – New domain contact or transfer it according to the instructions in Domains – Contact transfer.
In this article, you will learn:
- How domain contact editing works
- How to find a contact:
- How to edit a contact
- How to hide contact details
- How to delete a contact
- Common issues
- Frequently asked questions
Domain contact editing
You can change any details for a contact except the name and company name. Registries consider this change as a change of domain owner, even if it may be the same person. If you are changing these details, create a new contact according to the instructions in Domains – New domain contact and then change the domain owner according to the instructions in Domains – Change Owner.
Before you start editing, make sure that the contact is managed by us. If not, transfer it according to the instructions in Domains – Contact transfer.
You can edit a domain contact for any contact from these registries:
- CZ.NIC ⧉ (domains cz)
- EURid ⧉ (domains eu)
- NASK ⧉ (domains pl)
- SK.NIC ⧉ (domains sk)
- Subreg ⧉ and Verisign ⧉ (domains gTLD, e.g. com, org, info, …)
- CentralNic ⧉, Donuts ⧉, GoDaddy ⧉ and Tucows ⧉ (domains nTLD, e.g. fun, store, online, …)
For gTLD domains in the Ascio ⧉ registry, you cannot edit the contact directly; changes are made by changing the owner. Follow the instructions in Domains – Change Owner.
Finding a contact
You can access the contact through the domain administration, or find it in the contact list.
Contact in domain detail
You can use the following procedure only if the domain is registered with us (otherwise use the instructions for finding a contact in the list):
- Log in to the customer administration ⧉.
- In the top menu, select the Domains tab.
- Click the domain name to open its Detail.
- In the Information box, find the Owner contact or Admin contact row.
- Click the name of the selected contact. Warning – clicking the pencil icon takes you to the domain owner administration, not the contact administration!
- Continue with editing the contact.
If you want to manage a contact for a domain, click its name. Clicking the pencil button does not edit the contact, but changes the domain owner or admin.
Contact list
If you have only a contact registered with WEDOS, find it in the list using these steps:
- Log in to the customer administration ⧉.
- In the top menu, select the Domains tab.
- In the left menu, expand TLD Tools, where TLD is the specific domain extension or registry.
- Select Contact list and find the contact you want to edit.
- Continue with editing the contact.
Open the registry contact list:
Editing a domain contact
If you need to change the name or company name, create a new contact with the current details and change the domain owner.
Follow these steps to edit the contact:
- Use the send password link to send the authorization password to the contact e-mail address.
- Enter the Contact authorization password.
- Click the Edit / show hidden data button.
- Make the necessary changes.
- Click the Submit button.
The contact change will be completed within 1 hour of successfully sending the request.
Hiding contact details
Options for hiding contact details can be found in the article Domains – Hiding contact details.
Deleting contacts
The system automatically deletes contacts that have not been active for more than 60 days (assigned to any domain).
Common issues
When editing contacts, you may commonly encounter the following issues:
- Contact cannot be found
- Contact authorization password does not arrive
- Contact authorization password does not work
- Name or company name cannot be changed
- The contact change cannot be saved
Contact cannot be found
Problem: I cannot see the contact in the overview of any registry.
Cause: The contact may be in another customer account, with another registrar, or deleted (in the case of a contact unused for at least 60 days).
Solution: Try accessing the contact directly from the domain detail. If that is not possible, check:
- If the contact is in another customer account, move it to your account.
- If the contact is with another registrar, transfer it for the CZ.NIC registry; otherwise create a new one.
- If the contact was not assigned to a domain for more than 60 days, the system automatically deleted it, so create it again.
Authorization password does not arrive
Problem: The e-mail with the contact authorization password does not arrive.
Solution: Wait a few minutes and try sending it again, ideally from a different web browser. Verify that the e-mail address the authorization message is sent to is current, and that the authorization e-mail did not end up in the SPAM folder. If the problem persists, contact customer support via the form ⧉. Include the contact name and the assigned domains or registry.
Authorization password is incorrect
Problem: The error shown is: The authorization password is not valid.
Cause: This is most often caused by entering the domain authorization password instead of the contact password. Authorization passwords may also expire after a certain time or after use.
Solution: Make sure you are entering the contact authorization password, not the domain password. Ideally, have the password sent directly via the link next to the field where it is entered. Make sure that the password you enter has not been overwritten by another request to send it, and that too much time has not passed since it was generated (ideally enter it within an hour of requesting it).
Name or company name cannot be changed
Problem: The contact change form does not contain a field for changing the person's name or company name.
Cause: A change of name (including, for example, a surname change after marriage) or company name is considered by the domain registries to be a change of domain owner.
Solution: Create a new domain contact with the current details and change the domain owner.
The contact change cannot be saved
Problem: The contact cannot be saved after making changes.
Cause: The error most often appears with CZ domain contacts that have verified contacts and allow hiding the postal address. Changing the details breaks this verification and the address cannot be hidden.
Solution: For CZ domains, disable address hiding. This is only possible for a contact that meets the registry conditions listed here ⧉, whose verification you will break by making the change. The system will allow address hiding again only after it is permitted by the CZ.NIC ⧉ registry.
Frequently asked questions
Can I change contacts in bulk?
If you manage multiple domains under one registry, set the same contact for all of them. Then you can make all changes in one place. Set this either as part of the domain order or during a change of owner.
Can you make the changes for me?
Changing a domain contact's details requires strict authorization. From our side, we handle it, for example, when you cannot authorize online because the domain contact's e-mail is unavailable. More information on how to resolve such a situation can be found in the article Domains – Unavailable owner e-mail.
How can I delete a contact?
The system does not support manual contact deletion. Contacts that are not assigned to any domain for 60 days are deleted automatically by the system after that period.
How do I transfer a contact with the CZ.NIC registry to MojeID?
In this regard, MojeID behaves as a separate registry. Such contacts are exclusively managed by CZ.NIC, and one type cannot be converted to the other. If you want to switch from a regular domain contact to MojeID, create a new MojeID ⧉ contact in their interface, and for domains with the original contact, change the owner of CZ domains to this contact. If the original contact remains unused, it will eventually expire.