In this article you will learn:
- What the current domain owner email is used for
- How to find the domain owner email
- How to deal with an unavailable email
- Frequently Asked Questions
Domain owner email
You need an available domain owner email for:
- sending the domain authorization password,
- transferring the domain,
- changing the owner of some domains, or
- editing the domain owner contact.
For your own sake, keep the domain owner email up to date. If you lose access to it, you will significantly complicate the process of updating it.
Unknown domain owner email
If you do not know the email under which your domain is registered, contact customer support via the form ⧉ and ask them for assistance. If the contact is registered with us, we will send you the corresponding address, partially replaced with asterisks for security reasons, for example la***@we***.c**.
Unavailable domain owner email
The most common causes of an unavailable domain owner email include:
- If the mailbox was cancelled, try creating it again.
- If the mailbox is on hosting that expired recently, renew the service; alternatively, try asking the hosting provider's support to temporarily enable it.
- Forward mail from a functioning domain to another working mailbox.
- Mail from an expired domain removed from DNS can be handled by updating the email address of the domain contact directly at the registry (valid for CZ domains) ⧉, or through our authorization department (see below).
If you cannot carry out the previous steps, or if they fail, contact us via the form ⧉. Send a message according to the template:
I request a change of the contact email (replace the bracket with the contact identifier) of the domain (replace the bracket with the domain name). The original email (replace the bracket with the original email) is unavailable and access cannot be restored. Please set the new email (replace the bracket with the new working email).
Based on your request to change the domain owner email, you will receive a form for confirmation with an officially certified or electronic signature.
You can change other contact details (for example the phone number) by editing the contact according to the guide Domains – Contact Editing.
Frequently Asked Questions
Why do I have to request an email change using a form with an officially certified signature?
Authorization passwords are sent to the domain owner email, which can be used to do practically anything with the domain. A request with an officially certified signature ensures that the change is requested by an authorized person.
What if I also need to update the phone number?
If you have a working email for the domain contact, update the phone number according to the guide Domains – Contact Editing.