FTP - Troubleshooting

In this article, you will learn:

• Which FTP clients to use
• How to solve FTP connection problems
• How to solve file management errors
• Frequently asked questions

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Recommended FTP clients

For FTP connections, we recommend using these clients:

• Browser client WebFTP ⧉ is suitable for transfers of relatively small files (roughly up to tens of MB). It also includes a built-in text editor for quick code edits. It does not support SFTP connections for the WMS service.
• Client FileZilla ⧉ (not a VEDOS product) is installed on your computer. We recommend it for transferring larger files.

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FTP connection problems

The most common FTP connection problems include:

• Incorrect login details
• FTP account restrictions
• Missing default directory of a subaccount
• Connection restrictions

Login details

Enter the login details in this form:

	Webhosting/WMS	Disk
FTP server	XXXXXX.wXX.wedos.net, where X is a digit	XXXXXX.sXX.wedos.net, where X is a digit
Username	wXXXXXX, where X is a digit (main account), or wXXXXXX_jmeno, where jmeno is the existing name of a sub FTP account.	sXXXXXX, where X is a digit (main account), or sXXXXXX_jmeno, where jmeno is the existing name of a sub FTP account.
Password	Generated and saved in the customer administration at least 15 minutes ago.	Generated and saved in the customer administration at least 15 minutes ago.

You can find the FTP account details in the e-mail about its creation, or in the customer administration according to the instructions in FTP – Login. If you do not know the password, change it according to the same instructions.

FTP account restrictions

If the login details are correct, check with these steps whether it is blocked in the customer administration:

1. Log in to the customer administration ⧉.
2. In the top menu, select Hosting services Webhosting, or WMS, or Server services Disk.
3. In the overview, select the service for which you want to verify FTP availability.

In the table (FTP) accounts, verify that the account does not have a block icon (red B). If the account is blocked, unblock it according to the instructions in FTP – Accounts.

For WEDOS Disk, click the magnifying glass icon next to the account and verify whether the FTP protocol is checked (enabled).

Default Directory

A sub FTP account (wXXXXXX_jmeno) can be logged into only if there is a directory (path) on FTP that this account has set as its default.

The account's default directory cannot be changed. If it does not exist, create it through the main FTP account, or create a new FTP account with an existing directory in the administration.

Connection restrictions

If FTP still rejects the connection even for the main account, check:

• whether antivirus software is limiting or blocking the service;
• your firewall and router settings to see whether port 21 (22 for WMS) is blocked;
• whether the connection works from another device on a different network (for example, mobile data).

If none of the above helps, activate temporary FTP access for support according to the instructions in Webhosting – Temporary FTP access for support. Then contact us via the form ⧉. Include the Webhosting name, FTP server address, and login name.

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File management errors

If you notice errors while working with files on Webhosting, first fix the file permissions according to these instructions. If the errors persist and you are using your own FTP client, first try performing the same operation in the WebFTP ⧉ client.

Uploading files

Slow file uploads are usually related to their size or quantity. Upload large files or folders with many files using the FileZilla client. If uploads frequently fail, upload files in smaller batches.

Webhosting plans with the LowCost tariff and WMS hostings are limited by file space, and Disks are additionally limited by the number of files. Information about the number and size of files on Webhosting and Disk can be found in the service details in the customer administration ⧉; for WMS we recommend performing performance diagnostics according to these instructions.

If the space or file count limit is reached, you will not be able to upload more files via FTP until you free up space.

Downloading files

As with uploading files, slow downloads are usually related to their size or quantity. Download large files or folders with many files using the FileZilla client. If downloads frequently fail, download files in smaller batches.

Deleting files

Before deleting anything via FTP (especially on Webhosting), make sure you have backed up important files.

If a file cannot be deleted, first make sure it is really located on FTP. Refresh the file listing in the client and verify that nobody else is working with the file or directory.

If the file exists and attempts to delete it end in an error, activate temporary FTP access for support according to the instructions in Webhosting – Temporary FTP access for support. Then contact us via the form ⧉. Include the Webhosting name and a detailed description of the error, or a screenshot ⧉ with the error message.

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Frequently asked questions