WebMail - Filters

In this article, you will learn:

• What filtering options are available
• How to create and manage a filter
• How filter sets work
• Common problems
• Frequently asked questions

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E-mail automation

Using filters, you can automate a large number of actions in the mail client for any incoming e-mail. Common automation includes:

• Automatic out-of-office reply
• Forwarding messages

By combining conditions and actions, you can also perform fairly complex tasks.

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Creating and managing filters

Create a new filter in these steps:

1. Log in to the WebMail ⧉ client.
2. In the top right corner, click the Settings button.
3. In the left menu, select Filters.
4. Click the Create button.

Then enter the name, rules, and actions.

Scope and rules

You can apply filters only to incoming messages. As the Scope, you can either select All messages, or define conditions for them. By checking Match all rules or Match any rule you determine whether the filtered message must meet all the rules below, or whether it is enough to meet at least one.

If you do not apply the filter to all messages, set up individual rules. 

You can filter by subject, sender, recipient, content (body), size, date, and manually entered parameters (…). The selection of the property is usually followed by a comparison operator (contains, does not contain, value is greater than, etc.) and the specific value for which you are setting the filter.

To add a rule, click the + button next to any existing rule. To remove a rule, click the button.

Filter actions

Filters can perform the following operations and their combinations in the order in which you enter them:

• Move or copy message to the selected folder. The message remains in the mailbox.
• Forward or send a copy of the message to the selected e-mail. If you want to enter more e-mails, add the action multiple times, each time with a different e-mail. The original message remains in the mailbox.
• Reject and inform the sender. The mailbox will refuse to accept the e-mail, and the system will return a non-delivery message to the sender. You can add custom text. 
• Reply with a message. You will use this option when creating automatic replies.
• Delete message. Messages deleted by a filter do not use the trash. If you only want to move messages to the trash, use the Move option and select the Trash folder.
• Set, add, or remove flags from the message overwrites, adds, or removes the selected flags: read, replied, marked, deleted, or draft.
• Send notification. This action sends an e-mail notification about the message being received.
• Keep the message in the inbox prevents the message from being moved, for example based on set flags.
• Stop rules. The message will no longer follow any rules.

To add another action below the current one, click the + button next to the given action. To remove an action, click the button.

Starting, stopping, and deleting a filter

You can start, stop, or delete filters. Enter the menu for these options by following these steps:

1. In the Filters menu, select the filter you want to disable, enable, or delete.
2. To start and pause the filter, switch the Filter Active toggle and save. To delete the filter, click the Delete button.

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Filter sets

Filter sets work as a mode switch for the mail client.

If you have different situations, such as vacation and normal work mode, handled by multiple filters, placing these filters into a set saves you the trouble of turning them on and off individually.

You manage filter sets similarly to the filters themselves, but the controls are found in the Filter sets column.

Creating a filter set

Create a new filter set in these steps:

1. Log in to the WebMail ⧉ client.
2. Go to Settings.
3. In the menu, select Filters.
4. At the top of the filter list, click the Actions button.
5. Select Add filter set.
6. Enter the filter set name and choose whether you want to import existing filters from another set or from a file.
7. Confirm the settings with the Save button.

Starting, stopping, and deleting a filter set

You can start, stop, or delete filter sets. Enter the menu for these options by following these steps:

1. In the list, select the filter set you want to disable, enable, or delete.
2. At the top of the filter list, click the Actions button.
3. In the menu, select Turn filter set on/off, or Delete filter set.

Enabling one filter set disables the currently enabled set. A disabled filter set is grayed out in the list.

By selecting Download, you can save the filter set settings to your computer and then upload them as a template for another new filter set.

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Common problems

Common problems with filter settings include:

• Filters do not work

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Frequently asked questions