Admin Panel - Delete Customer Account

In this article you will learn:

• What conditions you must meet to delete a customer account
• How to delete a customer account
• Frequently asked questions

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Customer account deletion conditions

If you want to delete a customer account, make sure you do not have:

• Incomplete service orders
• Active services
• Credit Account balance

Incomplete service orders

If you have incomplete domain orders in your account, cancel them according to the guide Services – Termination. To cancel other orders, contact customer support via the form ⧉. Include the names and types of the services whose orders you want to cancel.

Active services

Active services, including expired ones, prevent account deletion. You can remove them in the following ways:

• By transferring the service to a new owner according to this guide. If you do not want to transfer the service at all, you can simply move it to another customer account.
• By terminating services according to this guide. Terminating a service does not delete it immediately, but significantly shortens the time between expiration and deletion (more information can be found in the article Services – Expiration Process).

Among the services that prevent customer account deletion are also DNS records. These cannot be terminated like other services. If you do not want to move them to another customer account (they are usually moved automatically together with the domain), remove them by following these steps:

1. Log in to the customer administration ⧉.
2. In the top menu, click DNS.
3. Select the domain whose DNS you want to remove.
4. Click the Remove button and confirm in the pop-up window.

Credit Account balance

Regarding resetting the Credit Account to zero, contact us via the form ⧉. Requests are usually handled by the Billing department within 1 business day.

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Customer account deletion

Delete the customer account by following these steps:

1. Log in to the customer administration ⧉.
2. In the top menu, click My Account Customer.
3. In the left menu, click Account Deletion.
4. Click the Send authorization password button.
5. Check your email (including the SPAM folder) and open the message containing the authorization password. 
6. Enter the password into the form, tick the agreement to deletion, and click the Delete account button.

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Frequently asked questions