This guide covers only transferring a service from one customer account to another. If you want to hand over a service including billing and a change of owner or operator, follow the guide Services – Transfer to a New Owner.
In this article, you will learn:
- What to consider when transferring a service
- How to transfer a service between accounts
- How to perform a bulk service transfer
- Common issues
- Frequently asked questions
Important information
Transferring a service to another customer account is (on your side) an irreversible operation. Once you transfer the service, you will lose access to it and therefore also authorization. If you forget to set anything on the service, any further changes can then be made only by the customer to whose account you transferred the service.
Also keep in mind that:
- Changing the customer account has no effect on the operation of this service. The data of hosting services and access credentials remain the same.
- By transferring a domain, you also transfer its DNS records, but you do not transfer other services with that domain name (webhosting, WebSite, …).
- By transferring a service, you do not change the owner of the domain or the operator of the service.
- Billing information remains the same after the transfer. If an invoice has been issued for the service before the transfer, it remains in the original customer account. A new invoice in the new account will be issued by the customer to whom you transfer the service by changing the billing information according to this guide. Changing the billing information will cancel the original invoice. The system will immediately issue a new one and send it to the current email address of the subscriber.
Transfer a service between accounts
Before you carry out the service transfer, make sure you are handing it over with the correct settings. The most common problem is outdated billing information.
Next, find the login email (login) and customer ID of the customer whose account you are transferring the service to. The ID is displayed in the header of the administration next to the name in parentheses.
You can transfer any WEDOS service to another customer account by following these steps:
- Log in to the customer administration ⧉.
- In the top menu, select the type of service you want to transfer.
- From the overview, select the service to transfer.
- In the left menu, find the Change customer account link.
- Enter the customer ID and login of the customer to whom you want to transfer the service.
- Click the Apply change button.
Transfer service:
The service transfer takes effect immediately. If you want to reverse it, ask the customer to transfer the service back to you using the same procedure.
There is no way to claim a transfer of the service from the new account back to the original account.
Bulk transfer
If you are transferring multiple services of the same type (webhosting, domains, …), you can use bulk transfer.
First find the login email and customer ID of the customer to whose account you are transferring the services, in the same way as in the chapter Transfer a service between accounts.
Then follow these steps:
- Log in to the customer administration ⧉.
- In the top menu, select the type of service you want to transfer.
- In the overview, check the service to transfer.
- In the drop-down menu below the overview, select transfer to another customer account.
- Click the perform button.
On the next page, fill in the customer ID and email of the customer to whose account you are transferring the domains and click the Continue button.
On the last page, check all the details and confirm the change by clicking the Finish button.
Common issues
Common issues with transferring services between accounts include:
The account is already set
Problem: The error appears: Account [XXXXXX] is already set for this service.
Cause: You are entering your own account details instead of another customer's account.
Solution: Enter the customer's details in the ID and login fields for the customer to whom you are transferring the service.
Incorrect billing information
Problem: The service shows incorrect billing information.
Cause: Transferring services between accounts has no effect on billing information.
Solution: Change the service billing information according to this guide. Save it and check that the change really took place.
Frequently asked questions
Are there other methods of transferring services between accounts?
Yes, you can transfer a domain to your own account also by using the authorization password. You can find the guide in the article Domains – Transfer Between Accounts Using the Authorization Password. You cannot transfer other services by any other method. If you need to gain control over services whose administrator is uncooperative, see the article Services – Transfer from Another Account.
I handed over the service to another customer, but the invoices are still coming to me. What should I do?
Ask the customer to whom you handed over the service to change the billing information according to this guide.
I want to hand over the service, but still keep access to it so I can manage it for the customer. How do I do that?
Have the customer to whom you are handing over the service set you as an authorized user of the service according to this guide.