Admin Panel - Customer Account

In this article, you will learn:

• How to create a new WEDOS customer account
• How to change account details
• How to secure the account
• How to create subaccounts
• How to delete the account
• Common problems
• Frequently asked questions

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Creating a customer account

To create a new customer account, we require:

• A functional e-mail address, which also serves as the login name. We also send password recovery instructions to this e-mail address in case the password is lost.
• A phone number capable of receiving SMS messages. We verify your identity by phone if you do not have access to the login e-mail. 

Creating and maintaining a customer account is free of charge. 

Create a new customer account via the registration form ⧉.

For registration, you can: 

• use shared registration through an existing Facebook, Google, MojeID, or LinkedIn account, or
• fill in the registration form.

Shared registration

If you have an account with Facebook, Google, MojeID, or LinkedIn, you can register with WEDOS quickly through them. In the login form, click the icon of the selected service and then follow its instructions.

Registration form

You can also create a new customer account by filling in the registration form:

1. Carefully fill in the required details (marked with a red asterisk) and tick the mandatory consents.
2. Complete the reCaptcha check.
3. Click the Create account button.

As part of the registration, you also enter a password. It must meet the following requirements:

• length of at least 8 characters and at most 50 characters
• contains at least one lowercase letter, at least one uppercase letter, at least one digit, and at least one of the following special characters: !\"#()+,-./:;<=>?@[]^_`{|}~*
• does not contain these strings: 12345, aaaaa, admin, heslo, passwd, password

After the account is created, the system will prompt you to verify the entered phone number. Enter the verification SMS code, or postpone verification for later.

If everything is in order, the system creates a new account and sends you an e-mail with further instructions from the address wedos@wedos.com, thereby also verifying the functionality of the e-mail address. 

Activate the account by clicking the link in the e-mail (https://login.wedos.com/activate/…).

After activating the account, log in. If you postponed SMS verification during registration, the system will send a verification SMS to the phone number entered during registration.

If the message does not arrive, have it resent, or change the phone number via the link.

After verifying the phone number, you can use the customer administration in full.

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Customer account details

WEDOS records the following details in the customer account:

• Company (optional)
• First and last name (required)
• Title before and after the name (optional)
• E-mail: Login name (login, required).
• Phone number: Backup verification in case access to e-mail is lost (required).
• Preferred language: The system sends informational e-mails in the selected language (if available in that language).

To verify or change customer account details, follow these steps:

1. Log in to the customer administration ⧉.
2. In the top menu, select My Account Customer.
3. In the left menu, select Basic settings.
4. Make the necessary changes in the form.
5. Save them using the Save changes button.

You can also change the account login name and password at any time.

E-mail (login)

To change the username, follow these steps:

1. Log in to the customer administration ⧉.
2. In the top menu, select My Account Customer.
3. In the left menu, select Change login and e-mail.

Then proceed as follows:

1. In the Change form, fill in the New e-mail (login).
2. Click the send authorization password button.
3. Enter the password from the new e-mail within 1 hour into the Authorization password field.
4. Confirm with the Change login and e-mail button.

Password

The password change has its own page accessible via the Change password link in the left menu.

Proceed as follows:

1. Log in to the customer administration ⧉.
2. In the top menu, select My Account Customer.
3. In the left menu, select Change password.

Fill in the original password, the new password, and the new password again for verification.

Using the key icon next to the New password field, you can have a secure password randomly generated.

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Account security

Detailed information about securing the customer account can be found in the guide Administration – Account Security.

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Subaccounts

The administration does not allow direct creation of subaccounts for customer accounts, but it allows services or billing in one customer account to be made accessible to other accounts. More information and setup instructions can be found in the article Administration – Authorized Service User.

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Account deletion

Detailed information about securing the customer account can be found in the guide Administration – Account Deletion.

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Common problems

Common issues with a customer account include:

• Typo in the e-mail address/phone number
• Verification SMS does not arrive during registration
• Forgotten login details
• The account does not contain any services
• Taking over an account after a deceased person

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Frequently asked questions