In this article, you will learn:
- What services WEDOS mailservers offer
- What the limitations of email services are
- How to get emails running and set them up
- Glossary of terms
Services offered by the mailserver
Email hosting, i.e. space for email mailboxes and the server ensuring their operation, is part of the services Webhosting ⧉, Mailhosting ⧉, WMS ⧉ and WebSite 1.0 ⧉ (except the Free variant).
It supports these services:
- Creating an unlimited number of email mailboxes
- Storage with a base size of 5 GB (10 GB for NoLimit Extra), upgradable up to 0.5 TB
- Sending emails via SMTP
- Receiving messages via POP3 or IMAP
- Encrypted variants of SMTPS, POP3S, IMAPS protocols
- WebMail
- DKIM (automatically) and SPF
- Antispam and antivirus, advanced techniques against attacks
- Blacklist and whitelist
- Automatic replies and rule-based filtering
- Domain catch-all
- Shared mailboxes for Webhosting aliases
You can find an overview comparing the email services of individual hosting plans in the article Services – Switching between Webhosting and Mailhosting.
Email service limitations
The following limitations apply to email services:
- Email storage 5 GB (10 GB for NoLimit Extra), additional space for an extra fee
- Maximum size of an outgoing email including attachments: 100 MB
- Maximum number of sent emails per day: 500 (more information), 50 for Webhosting LowCost
- Using the SMTP server for bulk sending of messages (e.g. newsletters) is prohibited
- Webhosting aliases share email mailboxes (more information)
- The following is not included in email services: groupware, calendar, data sharing, synchronization, Instant Messaging, VoIP
Setting up Emails
If you want to run email only on a domain, you can have all messages sent to any domain address forwarded to an existing email mailbox. In that case, follow the guide Domains – Basic Redirect.
You can get emails running at WEDOS by following these steps:
- Order a service with email support
- Ensure correct DNS settings
- Create new mailboxes
- Log in to WebMail or add the mailbox to your own client
Ordering email service
To set up mail, order one of the following services:
- Mailhosting ⧉: Contains only email; your web can be hosted elsewhere, or not hosted at all.
- Webhosting ⧉: Includes space for a website and email.
- Hosting WP ⧉ (except the LowCost variant): Webhosting specialized for WordPress.
- WMS ⧉: An alternative to Webhosting with dedicated performance; the email services are the same.
Email settings on a domain
More information about DNS record settings can be found in the article DNS – Domain Records.
For proper email functionality, set the corresponding MX-type records and security records on the domain:
- MX records direct incoming mail to the mailservers that process it further. Webhosting, WebSite and Mailhosting services use different MX records. A detailed guide on how to determine and set these records for the service can be found in the article DNS – MX Record Type. If you want MX records to be directed to the service automatically, follow the guide Domains – DNS Directing to Services. The setting works only if the domain uses WEDOS DNS.
- Security records confirm that emails are sent from servers trusted by the domain (SPF record), refer to security keys (DKIM records), and specify how to handle suspicious messages and where to send reports (DMARC). Some email providers (Google, Seznam, …) classify emails from a domain without security records as SPAM, or reject them outright. A detailed guide for setting up these records can be found in the article Emails – SPF, DKIM and DMARC.
Creating mailboxes
Create a new email mailbox by following these steps:
- Log in to the customer administration.
- In the top menu, select Hosting services Mailhosting, Webhosting, WMS or WebSite.
- Select the service for which you want to create the mailbox.
- In the left menu, select New email mailbox.
- Fill in the settings.
- Click the Create mailbox button at the top of the page.
Create a new service mailbox:
If you are moving existing mail, you can create mailboxes automatically as part of the migration.
Mailbox access
You can access mail through:
- Online client WebMail: You do not need to configure this client in any way; it is available in a browser and always shows the current state of mail on the mailserver. More information can be found in the article WebMail – Manual.
- Your own desktop or online client: You must connect your own client to the mailbox, usually via SMTP and POP3/IMAP protocols. Required server addresses, ports, and security settings can be found in the article Emails – SMTP, POP3 and IMAP.
Glossary of terms
- Alias: Another name for a mailbox.
- Blacklist (Whitelist): A special list of unwanted (wanted) email addresses that the system will always reject (accept).
- DKIM: A method of securing email communication. For emails sent from our servers, we handle DKIM on our side.
- DMARC: A DNS record that uses DKIM and SPF to validate email messages.
- DNSBL: DNS-based BlackList. A type of spam protection based on IP address blacklisting and DNS verification.
- Domain catch-all: A mailbox receiving emails sent to any non-existent address of the given domain.
- Filter: A rule or set of rules in an email client that allows automating actions on messages meeting certain criteria.
- IMAP: An email protocol for receiving mail used in mail clients. It usually leaves downloaded messages on the server. It uses ports 993 and 143.
- Client: A program designed for receiving and sending emails. Some clients also have additional features, such as an address book, calendar, and others.
- Quota: Maximum number or size of emails.
- mail(): A PHP language function for sending mail from a website. For correct operation, it is important to include the return-path according to this guide among its parameters.
- Mailserver: A specialized server for email. Different activities (sending, receiving) are handled by different mailservers.
- Phishing: Fraudulent emails pretending to be from someone other than the actual sender.
- POP: An email protocol for receiving mail used in mail clients. It usually deletes downloaded messages from the server. It uses ports 995 and 110.
- Attachment: A file attached to an email message.
- Mailbox: A specific email address and the messages assigned to it.
- SMTP: An email protocol for sending emails from a given mailbox. It is used by both email clients and the web (for example, a contact form). It uses port 587.
- Spam: Unsolicited mail.
- SPF: A special DNS record used to verify servers authorized to send emails from a given domain. More information can be found in the guide to setting up an SPF record.
- WebMail: An online email client based on RoundCube available at https://webmail.wedos.net.